311 Citizen Request Management System

A state of the art 311 for local Government. Now City Staff can organize their daily work with the intelligent built-in workflow. Easy to learn and use for city staff members. With powerful customization, which can cover every need of City now and in the future.

Unique design and nice looking web application. Our designers have taken all proposals from our clients and in the new version of CRMS, it's ahead from the competition. Single click to do a job either to read, close or reassign a case to another staff or department.

Convert your Municipality to a e-Gov ready organization. Select a system that works for years in various Public Sector agencies with great success. Offer today services others might offer towards their citizens, after many years. Use our experience with Local Government e-Citizen systems.

Open 365x7x24 web office to minimize citizen's physical presense for solving community issues. Easy to use from non tech users. Citizens can open a case for any of the available options in city 311CRM portal and watch at any time the process till it closes.

When a case is opened automatically the citizen can track at any time what steps are taken from the Municipality staff. Citizens can send at any time more info in the same case to help personnel. The CRMS system has been built with the thought of Citizen service as it's main task.

The magic behind the CRMS is that it automatically assigns the tickets to the departments that can handle them. No more traffic between departments for wrong assignments. The system does this automatically. All internal communication is written and is available for statistics purpose and citizen's satisfaction reports..